If after formatting, the HDD status is not “OK” (unformatted, bad, or other), you may have a bad HDD that needs to be replaced. Additionally, the motion detection sensitivity and motion detection area can affect your recorder’s motion detection performance. Beeps are usually related to a firmware misconfiguration, while other noises may be the result of the HDD or fan failing. c. Under Helpful Resources, click on “Manual.” This will download a full copy of your manual to your PC or Mac. NOTE: Images may vary slightly. 99. And their YouTube channel is frequently updated with videos for their equipment. For more information on how to do this, refer to your product’s manual on our support site. Check the Video FormatIn your recorder’s menu, ensure the video format is set to NTSC. With the cameras disconnected, turn your recorder back on and wait for it to load. 4.6 out of 5 stars 804. To access it: b. But sometimes there’s nothing like a good old-fashioned phone call. For enhanced privacy and security, we recommend using your Night Owl Protect username to login to your recorder. Browse answered Night Owl Security Video Camera questions, problems & issues. If you see the red LED lights activate or hear the camera click, then it is getting power. Brand New. 8. To resolve simply remove & reinsert the Ethernet cable or simply power reset the Network OWL. This is not a problem on most routers. An email invite will be sent to the guest and you will see them added as a member. Night Owl is not responsible for any personal damage, loss or theft related to the Product or to its use for any harm, whether physical or mental related thereto. Night Owl CCTV Video Home Security Camera System with 4 Wired 1080p HD Indoor/Outdoor Cameras with Night Vision (Expandable up to a Total of 16 Wired Cameras) and 1TB Hard Drive 4.2 out of 5 stars 51 $269.00 $ 269 . View recent Night Owl Optics questions, problems, & answers. (you may need to log in after this step), On the next screen select the options you want to restore to Factory Default and then click “. To Share Access to your Night Owl Protect Device: 1. Go to the recorder Main Menu (you may need to log in after this step). After a motion event occurs, check to see if the motion icon is activated on the channel screen. Next, enter the area code followed by the phone number (no spaces or dashes).c. Go to your product’s support page on our support site. You may be experiencing an HDD or fan failure. If the camera does not have a purple/pink tint when connected to the new channel, then the issue is not with the camera. Tap “Account” on the bottom right of the Devices screen.3. c. Tap “Login.”. If the camera is plugged into a surge protector, ensure the surge protector is on. Connect the bad camera to a known working channel on the back of the recorder, to see if the camera image improves. Manage your Device One … How to Create a Night Owl Protect Account, Click on the link to check your Night Owl Camera Compatibility. Make sure you are having a motion detection problem. Scroll down to the bottom of the page and click on the blue “. If not, please connect the recorder to a TV/Monitor that is. I've tried so far - Rebooting the base station, reseating all the cables and connectors, checking for firmware updates, removing and re-adding both the base station and the cameras. NOTE: Your product Series can be located on the support sticker on your recorder. Try replacing the HDMI cable, to see if you have a faulty cable. Download 22 Night Owl Security Camera PDF manuals. If the HDD status is different than “OK”, please try to format it by selecting the HDD in the device list and clicking on “. Clicking the Embed or Link button on the control panel will direct you to the configuration wizard to … Click from the list below to navigate to that section of this guide for more information. Check the Camera’s Power SupplyOnce you have checked the connection and camera settings, see if the camera is getting power. Please refer to the following before calling Night Owl Technical Support. Ensure the HDMI cable is connected from the recorder to your TV/Monitor. a.  Click on the image below to watch the videos. If so, you have isolated the issue to the power splitter. Click your “Username” in the upper right corner of the window.4. Free shipping. If your recorder is powered on, but you cannot see one or more connected cameras on your TV/Monitor or Smart Device, try the steps below. With the ability to view your Night Owl security system in real-time, you’ll be able to monitor your home or business anytime, anywhere—all from the convenience of your mobile device. Click here to access our Support Center or call 1-866-390-1303. In its sole discretion, Night Owl will either repair or replace the Product at no additional cost to the Purchaser. Log in to the Night Owl Protect app on your mobile device.2. Recent Night Owl Optics Optic questions, problems & answers. From your product’s support page, scroll down and click on “Manual.”. To share access to your Night Owl Protect device, the guest MUST have their own Night Owl Protect account. America’s #1 internet connected camera brand with smart security for home or business: flexible wired or wire-free use for where you need it. Currently, some products are not compatible with Wi-Fi signals of 5Ghz or above. Please check the following: First of all, you will need to ensure your recorder has an HDD. Username Issues 5. NOTE: For recorder’s, the support sticker is usually located on top in the left-hand corner. If the Network light is flashing green, the recorder is receiving power. Enter your password. Get free expert DIY tips, handy support, troubleshooting help & repair advice for all Night Owl Optics products. All Night Owl product has a minimum recommended Internet connection speed, which you can find in your product’s specifications. 1. To troubleshoot, see below: IMPORTANT: From the HDD menu, check to see if the overwrite option is on “Auto” (default option). To do so: Verify the LED is on if your recorder has one. Go to the non-working camera, make sure it is plugged in and cover the front with your hands. We recommend doing this because buzzer alarms could be active and the motion sensor in one of the cameras could be activating it. If you have an Internet connection on your other device, this means that the Ethernet cable works. NOTE: If you are still experiencing an issue after troubleshooting, please click on Contact Us from your product’s support page to reach our Technical Support Team via Live Chat or Phone. Recent Night Owl Optics Optic questions, problems & answers. Once registered, click on the device's panel.d. Connect all the cameras you unplugged before and check if they are all working. You will be asked if you are sure. Visit Support.NightOwlSP.com and enter your Series into the Search bar. If you can, the channel may be in covert mode. View & download of more than 190 Night Owl PDF user manuals, service manuals, operating guides. $9.99 $ 9. On this screen you will be able to see: If the HDD has been detected (it should appear on the list), the HDD status (it should show status “OK”) and the HDD’s free/total capacity. The following information describes the most common problems with their solutions. In your recorder’s menu, ensure the video format is set to NTSC. You may be required to log in to the recorder before proceeding. Expandable 8 Channel 4K Wired Security System with 2TB Hard Drive and 6 4K Wired Spotlight Cameras (Add up to a Total of 8 Wired Cameras) - NOW $349.99 - SAVE $150 How to Create a Night Owl Protect Account, Night Owl Protect App, CMS and Recorder Videos. The following options can be used to login to your Night Owl Protect recorder: a. 3 product ratings - Night Owl Indoor Outdoor 4 HD Wired Security Camera w Night Vision 1 TB HDD NEW. More Buying Choices $6.99 (7 new offers) Go to the non-working camera, make sure it is plugged in and cover the front with your hands. If the camera starts working, then you likely have a bad channel port. NOTE: Your email address MUST be verified in your Night Owl Protect account, or you will be unable to use it to access the Night Owl Protect account from your Smart Device. As a general rule, we recommend a minimum of 4 … Ensure your TV/Monitor is a minimum of 1080p resolution. If you still have a login issue, please contact the Night Owl technical support team by phone at 866-390-1303 or by email at support@nightowlspsupport.com. If you have already created a Night Owl Protect account, simply log in using your existing credentials. If your recorder does not have an LED, check the Network port on the rear of the recorder. a. Log in to your Night Owl Protect mobile app. This troubleshooting guide was accurate at the time it was created, but new software updates may not be reflected. Get free expert troubleshooting help, support & repair solutions for all Night Owl Security Video Camera products. Go to recorder Main Menu. To make initial contact: Thank you for choosing Night Owl Security! Creating an Account . If the power adapter is connected to a surge protector/power strip or battery backup, then unplug it and connect the recorder directly to the wall outlet. Security System, Dvr user manuals, operating guides & specifications To check these two parameters, please follow the steps: With your recorder connected to a TV/Monitor, access the Main Menu. Based on Night Owl FAQ, make sure you are using correct login and password. If this option is set to OFF, the recorder will stop recording when the HDD is full. (you may need to log in after this step). A secure code will be sent to your email. Check to ensure the outlet you have the recorder connected to is receiving power. If you see the red LED lights activate or hear the camera click, then it is getting power. Night Owl 4K Ultra HD Wired Indoor/Outdoor Add-On Cameras with Built-in Motion-Activated Spotlights, 100 ft. of Night Vision, Wide Viewing Angle and Color Night Vision (2-Pack) 3.9 out of … Wired Security Camera Troubleshooting Guide. Retrieve the code from the email and return to the app.6. On the Devices page, tap on the device you would like to remove a guest from.3. The Night Owl Smart Doorbell uses our patent-pending Dual Sensor Technology to detect heat and motion from people, animals, and vehicles. Enter a personal message (optional).11. Check to see if the recorder’s power adapter has gone bad. Tap on “Remove User From This Device” (Android) or “Remove” (iOS).6. Tap “OK” (Android) or “Confirm” (iOS) to confirm.7. Free expert DIY tips, support, troubleshooting help & repair advice for all Night Owl Optics Optic products. If this video has been helpful, please leave a comment, click the like button, and help me out by subscribing to my channel. Expandable 8 Channel 4K Wired Security System with 2TB Hard Drive and 6 4K Wired Spotlight Cameras (Add up to a Total of 8 Wired Cameras) - NOW $349.99 - SAVE $150 You can watch the video from the convenience of your Smart Device, PC or Mac and pause it while you perform the easy to follow how to steps! Click from the list below to navigate to that section of this guide for more information! I have a NightOwl DVR connected to my Fios quantum router. Night Owl Camera Review. Log in to your Night Owl Protect account with your username and password.3. If the camera starts working, then you likely have a bad channel port. 1. Follow the steps below to use your mobile phone number to log in to your account: a. When set to auto, the HDD will continue recording once it becomes full by recording over older recordings, to make way for new recordings. If you are not using the mobile Night Owl Protect app you can also reset your DVR / NVR password. If not, the problem could be the power source (power adapter or power splitter), the BNC video/power cable (BNC Wired DVRs) or the Ethernet cable (Wired NVRs). To avoid any misprint, you can copy and paste the credentials. The password is the same for your recorder and the mobile app, so you can quickly reset it without having to call Technical Support. This web portal makes managing your devices easy. Disconnect your recorder from its power adapter. The further a camera is from the recorder, the more power it requires to function. Based on Night Owl FAQ, make sure you are using correct login and password. For added security benefits, we recommend using your username to login to your Night Owl recorder. Phone: 1-866-390-1303; Chat: Select the chat option in the bottom right side of your browser screen to speak with a technical support representative. In my opinion, very low-end product and deplorable customer service. I’ve had this setup working with no problems for years, now suddenly I can’t connect to the DVR. Technical support is available 24/7. I tried resetting everything, but still nothing. User manuals, Night Owl Security Camera Operating guides and Service manuals. Technical support is available 24/7. Hours: b. Note that the Night Owl website provides plenty of resources, including troubleshooting guides. Plus, the owl design is a cute addition. Tap on “Members” (Android) or “Shared Users” (iOS) under Sharing.4.