Basically, watching anything connected via HDMI (DVR and Blu-ray player), I would hear tiny audio hits intermittently. Sound plays for 3 seconds, then cuts out for 1 sec, repeat. After about 45 mins to 1 hour the sound just cuts out. Info. You can try using the buttons on your TV directly, or replacing these ba… Here is my setup. Keep having intermittent audio dropouts. sadly this issue effects nearly all 2019 Samsung TV models as shown in the link above I posted and we've been battling with Samsung for over a year with no software update being released to fix it. Still, audio hits occurred. This website is best viewed using Internet Explorer 11, Chrome, Safari and newer browsers. Picture still plays great and audio usually plays, but will drop out for between a half second and nearly 2 seconds, as often as every 8-15 secs (though it sometimes will go almost a minute between drop outs). Now I am even more upset and plan to call Best Buy GM. Samsung has high quality and reliability in the market. Videos you watch may be added to the TV's watch history and influence TV recommendations. 6 Series NU6950. Thread starter drivershigh; Start date Nov 15, 2019; Tags panasonic soundbar drivershigh Member. This is very annoying. I have a Sonos beam connected to my 2020 Samsung frame tv, intermittently I notice the sound is coming through the tv speakers and not the Sonos. He said they recently replaced their washer since the electronic panel went out, $500 repair for washer 7 yrs old. HDMI in AVR works intermittently Samsung … You can download the user manual from our Manuals & Downloads page. Go to Settings > General. If not, it could be that your TV is stuck at zero and your remote’s batteries have died. The older one is a Mitsubishi tv. It will work fine and after about 20 mins the sound will cut out for 1 second and come right back. You will now be unable to activate Bixby using a voice command. - last edited I switched the mini locations and the problem stayed with the TV so it is NOT the mini boxes. in, I just noticed that all these posts go to the eu.community.samsung.com forum that apparently they do not monitor. Show Less. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Share this conversation. 02:53 AM And it's still HD, just as much as HDMI is. While we are all discussing the frustration, trying to resolve w/cables, resetting audio and calling Samsung support; Samsung is NOT listening and apparently does not monitor the community feed. Hidden fault within HDMI cable – Replace with new cable. I have the same set up--samsung smart tv with samsung sound bar connected via optical cable, and was experiencing the same problem. in. Hello, My samsung TV sound goes out randomly. The only thing working is to cut off the Sonos Arc and the "The Frame" from power for a few seconds. Maybe that's what they need to get it fixed or replaced. That may simply be a situation where you have to unplug the TV and the box delivering HDMI to the TV set, waiting 20 minutes for them to reset, and then powering BOTH back on with the HDMI cable disconnected. We are experiencing intermittent sound loss on our cable channels. High Speed HDMI 2.0 Cable – Use New Cable To Rule Out Issues. Mirroring a Mac, everything works but TV goes blank when shows come on, Airplay Streaming doesn’t work (but mirroring mostly does). Scroll down to Voice Wake-Up and then select Off . TV Model: WS-73713 73" DLP TV & LN52A550PFXZA. And it's still HD, just as much as HDMI is. Real pain in the xxxx. Can any body help? We unplugged it and plugged it in again and it worked. The Sonos is connect via the Arc HDMI and the tv can see it in the settings but nothing I do change can make the sound come back via the Sonos beam. If Samsung TV has no sound but showing the picture on the screen then the … The age of my TV, which nearly six years old now is certainly a big factor. I have Directv and have just reset my DVR. Copyright© 1995-2021 All Rights Reserved. SQ/SS look fine on the HD channels, at 100/96, and BER looks normal. Shopping. It seem there are various faults with a variety of Samsung TV's. Flat Screen Hdtv Has Sound But No Picture Is Not Ed. How to troubleshoot low sound or no audio from the rear surround sound speakers. The two inputs are 1 and 2, and they are from the DVR cable box, and the X Box. Sound… 02:48 PM Show More. I have a 46 inch LCD that is about 2 months old.Intermittently during the day I will lose picture and sound for about 5 seconds.Do not think tv is turning off because I … Set up, manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates. Relying on you for the BBB, don't know how it works. No posts to display. It's very intermittent, but I will lose a second or so of audio at random times. Seems they need to issue a recall on all TV sets bought between 2018 and 2020. ‎17-01-2020 The default PIN is 0000. Seek Professional/Technical Help. (it is possible the TV was moved slightly and a cable has become disconnected or loose) Television Has No Sound … ‎30-06-2020 Most common issues reported with Samsung TV lose sound intermittently. Samsung should know this and forward the info... ‎25-06-2020 It is almost like a wireless phone with a word or 2 dropping. Got on to Samsung they had tv taken in, after 10 days it couldnt be repaired so they replaced it with UE49S9000 curved tv..... ok for a week then loss of sound picture freezing and tv saying no signal check connection retune tv, fails to respond to remote... it wasnt until i unplugged the ALL IN ONE CONNECTER tv came back on. No sound output. Same problem TV soundcuts out, we switch stations and go back and everything ok for the duration of watching. If you would like to know how to turn Bixby off, please follow the steps below. 08:18 PM The DVR doesn't seem to be the problem. Sound randomly cuts out, change station and sound is ok and change back to station we were watching. Posting on here is my last resort before taking the tv back for a refund. (that's all that I've tried) Thank you. Seems like both tv’s just decided it … Intermittent sound loss-Samsung LCD TVs LA32A650 & LA26A450 by deeyung Jan 13, 2009 7:20PM PST Thanks Misfit for your suggestions. ie. ‎21-02-2019 Another had a short in the on-console button. Component cables NEVER lose sound. I am having similar problems with garbled audio on a Samsung TV and sound bar. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. If these steps do not resolve your issue please get in touch through one of the options below: While the tech. Common problems that can be repaired include a blank screen, sound issues, power problems and digital connection problems. If you are using a receiver or soundbar, you need to bitstream to get the higher res audio like Dolby Atmos. 120 FPS PS5 2; 120hz 6; 120hz Native 1; 1403.1 Firmware 1; 1460 1; 1560 1; 2018 1; 2019 1; 2020 1; 2020 crystal TU8000 1; 3080 1; 30Hz 1; 4K 58; 4k 120hz 2; 4k curved television 1; 4K HDR 2; 4K HDR Not Supported 1; 4k streaming 1; 4K SUHD 1; 4k tv 3; 4K tv issues 4; 4k tv … 12:02 AM Push the Mute button on your TV remote. My Samsung tv intermittently loses its picture. in. It still somewhat plays, but gets very quiet and then will go back to normal sound or will sound like it loses the surround sound aspect of it. Uh... yes, the problem still exists with the sound set to PCM and using internal speakers. Ideally, you’d just plug it in and have everything work, but as our devices get more and more impressive, the number of potential problems increases. What would cause that? Pretty much unwatchable. There is no sound from the front speakers and all the sound is coming from the rear speakers. Show all topics. have an in home service repair for June 30. No problem! You can call but never be with anyone with English as their first language. However, I would perhaps expect the fault to be more frequent that it has been. They said this reboots it. Have to change channel and then go back. Will never buy Samsung again, especially w/their lack of customer service. Samsung produces huge high-end products from Smartphones to smart TVs. They said that the repairman ordered a part and will set up an appointmen to come install it. One is 3 years old and has started to display this issue. Copyright© 1995-2021 Samsung. My sound bar loses sound intermittently for a few seconds about every 5 minutes. Does not happen when playing other sources. I have recently bought a Samsung UE46C6000 LED TV from Curry's. So frustrating! Wasn't an issue with my previous M550 soundbar, just with the new Q60T one where after a while (mainly after changing channels on Live TV) the tv remote could no longer change the volume on the soundbar. Here is my setup. When he came back the second time, I asked him about the TV not turning on last time and he got on the phone with Samsung. Recently got a new side by side refrig., Samsung came up in product list, but what fool would order a refrigeration product labeled Samsung, ‎02-07-2020 The first thing to try is a standard old-fashioned power cycle. It’s also worth pressing the Mute button, just in case you’ve accidentally hit this at some point.Do you see a volume indicator on the screen? Samsung had me reset sound yesterday but it happened again just a few hours later. When it goes back to the national feed, the sound comes back. The sound is cutting off for a few seconds and plays again for a moment. This started at about the same time Samsung and Toshiba owners started reporting issues. Yesterday the audio cutting out was ridiculous, several times an hour all day long. 08:07 PM Ask Your Own TV Question. My concern is this tv was a Christmas gift from my kids and will it lose sound completely down the road. Turn on the TV and try raising the volume. ‎22-06-2020 Silver Problem Solver ‎04-17-2019 08:22 AM. Step 1 – Check the Volume ‎15-06-2020 When it goes back to the national feed, the sound comes back. TV Make: Mitsubishi & Samsung. If I replay the dropped portions on the DVR, all is fine. Unplug the TV for 5 minutes to attempt a reset. in. They don't. in. If you have a broken LCD TV, it can probably be repaired. Samsung LED TV: How to Fix No Sound Issue. 0 Likes Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate Content; RobertWy. This is really frustrating. Sound loss on a TV set that can be recovered from by turning the TV off and on again is usually created by HDMI connections, and partial loss of the datastream. Then it works for a session. Perhaps Samsung will then start listening to us and issue a recall. If you are using a … LL over 2 years ago. Replace the HDMI cable as it may have a short or other defect which causes the black screen issue. They contact Samsung and the company has so many days to resolve. Highlight the Settings cog in the top right-hand corner of the screen and select it using your remote control. The screen turns off (doesn’t detect signal) every 30 seconds or so. One user  of this community said to hold the power button down until the logo or tv name appears. If I turn the TV OR the cable box off then back on, it restores the sound. samsung tv sound but intermittent picture? By chatting and … It was only a split second of lost sound a few days ago and happening only about every 20 minutes or so but now the sound loss can be a second or two even. TV’s can be complicated at the best of times. So I just got FIOS about 30 days ago. Twice now the TV has not recognized the STB on start up. I’ve swapped out the hdmi cable twice, tried unplugging the tv, switched between PCM and DD+ and switched between different apps on the tv. At that point however, I occasionally lose sound when it goes back to the national feed, and have to do the … When it happens, I simply change the channel, and change it back, and get the sound. Troubleshooting TV Screen Breaking up, or Sound Bar Issues, UHD TV: How To Reset The Sound To Factory Defaults (2014 Models). On my Model Samsung QN65Q6fna,  the sound cuts out every few minutes when connected via HDMI. I've tried every fix available on the internet, i've done multiple factory resets, changed the sound options, i've done everything yet it is still happening. Types of sound issues: No sound; Low or high volume; Distorted audio; 1 Check Mute. in Home Theater yesterday; HDMI-ARC TV connected Soundbar not turning on AND no image/sound in Home Theater yesterday; Q950T No Sound when playing Atmos in Home Theater Wednesday Also, Best Buy sold me continues to sell this TV knowing the issues. Shop online for the latest Samsung smartphones, tablets, wearables and accessories. Good luck, ‎07-07-2020 What's really annoying is that I had to figure this out on my own. To be redirected to your local support page please click here. Make sure the sound on your TV isn't muted. What he did it was quite a bit easy and effective I follow the same method to fix my “Samsung Galaxy S7 Edge” green screen problem.. Easy Steps to Fix and Solve “Green Screen Display” For Samung Galaxy Phones: I do that and the audio comes back on. (Watched a movie on the X Box, and lost sound) Flip TV on and off, and it fixes itself. I just switched from DirectTV where all I did was change channels to get the sound back to only streaming - and was having issues finding something to kick start the sound. I really didnt want to call Samsung back - at this point I felt they were useless. I go: UMC/57G-GB-FTCU-UK Intermittant on/stand by. Television is one of the important product of Samsung. Whether your product is in warranty or out of warranty, we're here to help. Tv Screen Goes Black Randomly Power Light Still On . https://www.samsung.com/.../samsung-led-tv-how-to-fix-no-sound-issue 3 This Class B digital apparatus complies with Canadian ICES-003. I have the same problem with the 6950. Too many posts on here to see if this problem had been given a solution but I have a possible one. Tech Support. We just got a new Samsung TV, and 3 days after setup, the sound started cutting out about every 10-15 minutes...only with cable, and not when playing DVDs. It would be so random and occur on live TV, on-demand as well as recorded shows, although it was usually worse during recorded shows and on-demand. Copy link. Give it a shot - hold the power button for several seconds and wait for the "Samsung Smart TV" logo to come up. If not, the audio will be very difficult to hear using a Surround Sound setting. Bixby is a great little feature that gives you the ease of performing certain tasks on your Samsung TV just by using your voice. There is a green hue problem but seems intermittent. FAQ for Samsung Soundbar/SoundTower. After about 45 mins to 1 hour the sound just cuts out. Those holding out for a firmware update to fix this... we have been waiting since June 2019 for one. I can deal with that until I'm ready to replace the TV -- I'll be sure to go LG or some brand other than Samsung! in. Youtube, Hulu, HBO, Netflix, etc. Find more about 'Why does the audio from the soundbar drop when connected via Bluetooth?' Intermittent Sound loss on TV over 5 years ago. Samsung tv sounds cuts out intermittently. AARGH!! If none of the above suggestions improve the audio problem on your Samsung TV, you’ll need to move on to some more advanced techniques. If playback doesn't begin shortly, try restarting your device. Submitted: 8 years ago. I have mine set that way, and have this sound cut out problem nearly every time I use the TV. The reason you lose sound from time to time is because the TV and the Cable box have problems hand-shaking. I have been a huge consumer of Samsung products over the years, but after reading the faulty issues with the HDMI sound by Samsung, it appears their HDMI engineering design is a fail. So it's either bad decoding that Samsung is using or there's a problem with eARC on their TVs. At the very … I've had the Playbar for a year and Play:1 surrounds for 6 months. I own 3 Samsung TVs. in. You can't use Atmos from external devices on Samsung devices without dropouts. Thing 1, updated my Samsung Smart TV to latest firmware which just came out. Samsung has high quality and reliability in the market. You want to be sure the TV is not muted. 08:03 PM Eg if I switched from itv2 to any HDMI source I won't get ANY sound issues... but if I switch from BBC 1 HD to my PS4 or APPLE TV or sky box I will get the constant HDMI sound popping issues. One of my friend told me about his Samsung Phone’s problem, he said his Samsung galaxy S5 starts flickering green after heavy usage of gaming on the phone. It all comes back on by itself after several seconds. Answered in 1 minute by: 2/11/2012. The main cause is that the errors simply glitch or bad connections but it could possibly result in a hardware failure. Every 2 days or so, Sonos Arc will intermittently lose sound. Still, audio hits continue. Its a Brilliant TV apart from an annoying loss of sound for a split second every now and then when any dialog is spoken. Most common issues reported with Samsung TV lose sound intermittently. There is some random cutting in and out of the sound. Royal pain... how many users of this set experiencing this same problem do there have to be before Samsung will take it seriously and effect a fix?? We have the same issue with our Samsung UHD TV 6 Series NU6950. Samsung technical support did help with sorting this out: I have a 2016 UN49MU650DFXZA TV and new Q60T soundbar. Select Sound using the up and down keys, then push the center OK button.. You can make adjustments to the Bass, Treble, Balance, and such here. I tried resetting everything, but still no help. Hello - I purchased a 50 inch Samsung Plasma about 3 weeks ago (model PN50A650) and have noticed intermittent sound drops while watching TV broadcasts. I have to hold the power button on the remote for around 5 seconds which will turn the tv off and when i turn it back on the sound is back but after 45 mins the sound cuts out again. 10:36 PM About 3 - 5 minutes after power on, the sound stutters, and then goes mute. The reason you lose sound from time to time is because the TV and the Cable box have problems hand-shaking. Tap to unmute. Sequences or settings will vary depending on location and/or where the product had been purchased. I don't have any idea what it is. I have also experienced random video drop outs. Audio cut out intermittantly all day yesterday. My understanding of ARC based on what I've read is that it's fairly new, and has caused others issues on other brands of TVs and soundbars as well, so I'm leaning towards this being the … IMPORTANT: Verify that the source you are playing is encoded with Surround Sound audio. In this article, we’ll explain how to fix sound problems on a Samsung TV. Hopefully for everyone on here who has just bought a new Samsung tv or has been living with one for months now with this issue it works as a 100% fix just so long as you remember to not have a HD channel selected / playing when you switch to HDMI source. At that time the sound drops for less than a second but it will happen constantly and the TV is unwatchable. ‎15-06-2020 If the MAC address of your TV … We have to switch to another tv station and then switch back to the station we want to watch. They have an internal problem within their TV sets. 08:36 PM I purchased the NU6900 last Thanksgiving and have been having the audio issues from the beginning. I'm so done with this issue and Samsung not addressing it! Try setting the Audio/Video (A/V) receiver to a different Surround Sound mode. 03:16 PM I can easily repeat the issue playing Season 4 Episode 1 of Archer on Netflix with 5.1 sound … Starts out w/stuttering sound than audio drop out. My Tv … The strange thing is when the sound cuts out the tv remote also stops working with the exception of the power button. Samsung Tv Turns Off Automatically Support Australia. Please Note: You are still able to use Bixby by pressing and holding the microphone button on your remote control and talking into the microphone of your remote. Even 3 times during a DVR 30 min.