Expert Mode should read as "Passthrough" or "A/V Receiver" or maybe just "Best Available.". On a whim I loaded up On Demand and selected Aquaman. after it is recording, select the recording in progress on the xi6 and start playing it. Connect Xfinity X1 (HDMI OUT) to TV HDMI input with a HDMI-certified High-Speed 2.0 cable (18Gbps) for high quality video and audio. had a problem with not receiving audio on one channel only , and finally found this section and switched form auto detect to expert and sound for that one channel was now working. Auto Detect vs Expert Mode in Audio output options. because the hp touchpad is not a the latest comcast dvr (made by motorola), the dcx3501-m. i have a sony dvd. It's obviously new. I first hooked one up one of the new Xi6-T on my newest 4K TV. Checked the Audio configuration and it was set to "Auto Detect (Dolby Digital Plus)". was the home coax network previously used with satellite without changing the splitters (amp) to 0 to at least 1002mhz frequency? I then went to the 3rd room and hooked up my 2nd Xi6-T...same issues on this one. I tried your suggestions and added in a few of my own that you triggered: Side note: Every time I power on the Xi6-T I get a message saying "XRE-10007". I also have one Chromecast Ultra and one Roku Ultra that have an ethernet connection to avoid any wifi issues. Has anyone else seen this? if cloud, go to the dvr itself and play the same recording. If you're using a combo of cables, the audio portion of your HDMI stream will be disabled. Before I go through that hassle, I'd like an explanation for how and why MoCA would be required for this new box and how that factors in with the details I have provided so far. 1. When you start playing a recording you should see DVR or a cloud symbol on the screen. What cable box do you have? Only stereo. You should see the X1 startup screen. Now if all Xfinity devices continued to use COAX, this wouldn't even be an issue. Final troubleshooting step...I took this same Xi6-T and plugged it into the same HDMI cable feeding the DVR. Also note the description for the "Expert Mode" setting: My basement Xi6 is wired directly to the gatway, bypassing my firewall. It's an odd explanation. The issue only happens on the Xi6. I'd like to see full support for ethernet connections in my house too, but I do understand the support nightmare of dealing with other people's firewalls, double NAT, bad cables, and whatever else would likely show up blocking the signal. Xfinity X1 apps Mobile apps. STB Timestamp: Fri 23 Aug 2019 06:15:37 AM UTC. This video takes a look at Comcast (XFINITY) X1 DVR and a project to give you more hours than the ridiculously low 50 HD hours of recording capacity. Want to learn how to use the Support Forums? under expert mode it says - " the best available Dolby sound will,be passed through to your audio system. Welcome to the official Xfinity YouTube channel, an all-inclusive destination for the latest Xfinity brand stories, product innovations and customer solutions. Using TV as HDMI switch/passthrough. on bottom left does it say 'DVR' or has a cloud icon in front of 'DVR'? The options are stereo, auto detec( Dolby digital 5.1), and expert mode. Sounds like you diagnosed the issue...lots of cruddy 2 channel audio from xfinity, That Xi6 box communicates to the gateway, but the gateway also needs to communicate with the dvr via moca. If you're using the speakers on your TV, the audio settings on your TV can affect your audio. I went to my location Xfinity store and received 1 new DVR (X1Gv4-A) and 2 non-DVRs (Xi6-T). Again, I'd like to point out that I "can" get surround sound when doing On Demand movies. On Demand is a different source. I switched to the recording, still only playing in stereo. Close. After hours of troubleshooting, I finally decided maybe I need the new DVR hooked up. Furthermore, I'd like to know why the ethernet port is disabled on the 4K DVR. I went to my location Xfinity store and received 1 new DVR (X1Gv4-A) and 2 non-DVRs (Xi6-T). I thought someone had posted about having an ethernet connection working with the addition of a MoCA adapter connecting it to the xfinity equipment. And it also does proper surround for On Demand movies...but only stereo for broadast streams? Use the down arrow on your remote to highlight Audio and press OK. HDMI Audio Output (Stereo or … 0 Content-Type. xfinity remote 30 second skip About; FAQ; Contacts; Location Experience TV like never before. Any help appreciated. The omission of a coax connection from the Xi5 and Xi6 boxes is more puzzling, but maybe that reflects a real commitment to moving everything off QAM channels to IP along with making the box cheap enough to give away in the Flex program. Another option would be to let bridge mode be enabled along with MoCA. It's there for people that need it, but for people like me that don't, I should be able to disable that and use my wired network and use the gateway in bridge mode. ", The 'why' is that the DVR  holding your recording with the 5.1 audio is connected via MoCA while the clould recording you can reach without it only has stereo. Went to On Demand and played a movie, only played stereo. I switched that to "Expert" and it was playing in proper 5.1 surround. The simple point I'm trying to make here is there is absolutely no technical reason to limit a cloud stream to stereo. It works as shipped, in the stock configuration. When Xfinity XG1V4 was first launched, the 4K resolution was not available on Netflix. Recordings from the cloud are always in stereo. Your network issue is self-imposed. Would like to know if anyone else is encountering this issue. The ground is wired to a connected on the electric meter box. Now it detects on the Xi6-T as "Dolby Digital 5.1" and my receiver shows the same...however, now it's only playing in stereo. is it showing cloud DVR or just DVR? That's exactly why other options exist for TV and Internet If Comcast doesn't listen to their customers, and this creates more problems for me in the future, then I cancel my service. I switched hdmi cables. Enabling Dolby ATMOS on X1 Once you have connected your Dolby ATMOS compatible stereo system to your X1 TV Box via an HDMI cable, visit Settings > Device Settings > Audio > HDMI Audio Output and select … wrote: I've been having the same problem for the past few years. is the router is bypass mode (not using its own wifi)? Recommended HDMI Cable > Audio will be sent out via TV's HDMI ARC to soundbar HDMI 1 ARC. Learn how to manage the audio language and mode or the menus and guide language on the Xfinity X1 On-Screen Guide. This is connected to a Denon AVR-X4500H. 4. For whichever component you're configuring, it can decode up to 5.1 channels in either format. I have this connected to my own personal firewall/router with wireless controller. Whats the difference from auto detect And expert mode? Yes, I've tried that setting and the auto-select (DD+). But there's no contract committment on the hardware - you could use a 1080 box until enough 4k content shows up that you have to watch on this TV that makes it worth an extra DVR and swap then. I have to switch channels for that to go away and for it to start playing a live stream. The splitter in use is the one provided by the Comcast technician during install, so there should not be any issues there. Despite what you see on screen, it's only outputting in stereo. Hate to fill you in but yes, it is in the settings of the contour box under audio. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I recently installed an XI6 box with Denon amp, and it is only streaming stereo, despite it recognizing DD+. But, there is a post in this thread that says someone made it work: https://forums.xfinity.com/t5/X1/Will-the-Xi6-box-work-over-ethernet/td-p/3192434. Still no fix?! X1 and roku connected to tv hdmi in, hdmi-arc out to soundbar. Deleting unnecessary post. The only reference to Expert Mode on the Cox website is for a Kyocera Tomo mobile phone. We have determined that this remote uses both RF and IR, and you may need to some additional steps to learn the codes and get the X1 working with a Global Caché IR device. the switch (ethernet) will work fine for your extra needed connection as the moca over ethernet is already present from the gateway connection to the switch. are there extra barrel connectos on any of the modem or DVR coax connectors (should not be but may have the POE -point of entry - filter on a device where it should not be. Unplug your Contour for about 5 minutes to reload it. That would enable bridge and MoCA simultaneously. Plug the Xi6-T in...stereo only, despite it showing Dolby Digital 5.1. try an experiment. It could mean 2 things:  high-end processing or not high-end processing. I suppose I have an issue with paying money to a provider to work around a problem that said provider created, seemingly arbitrarily. I have an Xfinity X1 DVR and I just read that it is capable of Atmos playback. Learn how to turn video description on or off for Xfinity X1. Turned to channel 267 with Guardians of the Galaxy playing. Have you actually watched any 4k content on this box you are fighting with that you couldn't have gotten on the TV's native apps (or a cheap fire stick if you managed to buy a 4k TV with no apps)? Again...what's the make and model of your box. When you say "channel," do you mean TV channel or a speaker channel? It showed a cloud icon next to DVR. I'd assume it would pass through all formats, including DTS and THX. It's clearly talking to Xfinity servers and pulling broadcast streams. Posted by 2 years ago. I prefer coax to wifi to avoid wifi issues. I spent the entire evening trying varous combinations with my firewall to see if there was any possible way I could work around this, but there does not appear to be a way. I've configured Comcast business modems in the past that used some type of pseudo-bridge mode where you could assign a public IP to a connected firewall, while at the same time anything connected directly to the gateway would get the typical 10.0.0.x address...rather than the true bridge mode on my current gateway. If I wanted to get additional 4K in the future and this was still an issue, I'm curious if Xfinity would allow me to use multiple DVRs in the house since they use COAX and not the built-in Ethernet port...without the additional charge of a DVR, that is. I set audio hdmi to expert mode/5.1 on the x1, but I'm still just getting stereo out. It’s like watching a B-Rated film. It plays in proper 5.1 surround on the DVR, both the live stream and the recording. I tried a 2nd On Demand movie Glass...also correct 5.1 surround there. Something to keep in mind for down the road perhaps. Which I don't really understand - my gateway seems to bridge them anyway - I can ping the addresses listed as MoCA from a laptop on wifi. So we can just agree to disagree there, and it really has no bearing on the problem or solution anyways. If your media source (Blu-ray, game console, streaming) is encoded with more than 5.1 channels (6.1, 7.1, 9.1, 11.1) and your Audio/Video Receiver can decode that format, your component will not alter or process the audio signal but instead allow it to "pass through" to your receiver. It's not so much a matter of me wanting some special network setup. I'm willing to reconfigure the ARRIS by taking it out of bridge mode and enabling MoCA and removing my firewall from the equation just for testing purposes. Since I'm In a cox forum I figured it would be easy to figure out which menu I'm in. You probably have native 4k netflix/amazon/youtube apps on the TV anyway or if not you could add a cheap fire stick. Everything detected properly, shows as 4kp60 and audio detects as Dolby Digital Plus (auto-detect, but also does the same under "Expert"). The television is not on mute. From self-installation, to Netflix, Amazon Prime Video and the Voice Remote you just can’t live without. Highlight Device Settings and press OK on your remote. I've never heard of "Expert Mode" so it may not have been the menu on a cable box. Any other thoughts? I think I pretty much explained above why you’re getting stereo vs surround. Meaning, although there is no RCA or Optical cable connected, the port is stuck to an "on" mode. The picture above shows the Xi6-T configuration along with the receiver information screen. Second, I have only the audio options of Stereo or Auto Detect (Dolby Digital 5.1). Did you ever find a way to resolve this issue? That's not the case. Since you're seeing Auto Detect and Expert Mode, these may be audio settings for RCA and/or Optical. HDMI Splitter normally has one HDMI input and 2 or more HDMI output ports. If the port was enabled, it would be on the same network as the Xi6 and they would be able to communicate with each other without MoCA. I'm not sure which navigation guide you're configuring (TV, Audio/Video Receiver, Roku, Contour, etc).2. Still nothing coming from the center channel with either one, for channels that should be more than stereo. Another way this problem could be solved. Full surround sound as expected. This makes it doubly useful for accessibility as you can use voice commands to control the system or standard remote control commands. after menu fades away press the OK button. I also have one XG2 companion. Playing xbox one games works perfectly. The options are stereo, auto detec( Dolby digital 5.1), and expert mode, had a problem with not receiving audio on one channel only , and finally found this section and switched form auto detect to expert and sound for that one channel was now working. No problems with 5.1, since I'm using an HDMI switch with optical output. The DVR is connected to a Marantz receiver and both the cable box and receiver show "Dolby Digital 5.1". Ensure your TV supports 5.1 channel pass-through via HDMI ARC. When I started spending more time researching this problem online I found there are a lot of similar posts online with people trying to use Xi6s with gateways in bridge mode, but the stereo problem I hadn't come across. https://forums.xfinity.com/t5/X1/Will-the-Xi6-box-work-over-ethernet/td-p/3192434. Use closed captioning on the Xfinity X1. I'm just figuring why you're seeing the Expert Mode. Would be nice if this gets properly ironed out before 4K content really starts rolling out. I did a quick search to see what I could find out about this, but oddly didn't find any threads about it. That seems like some arbitrary limitation. ", Stereo:  2-channel audio (left and right speakers). I'm … Just so many factors raise the question of "why?". I'd simply like to know why Xfinity only does stereo streams to the Xi6 when it's not communicating via MoCA. "Self-imposed" infers that it's a problem that I created and is unique to my situation. The soundbar receives 5.1 from the roku, but not the x1 box. Again, I think we're now troubleshooting a different problem, so I'm just looking for details. The whole situation seems odd to me,  but at this point you probably wouldn't miss much by using one of the non-4k devices. Xfinity sent me a new X1 box so I could use the new HBOMax app. Unfortunately, as you’ve stated it’s working the way it should when all settings are properly set, it doesn’t allow for you wanting your network setup a certain way. So some of this is old news. The Ethernet port is there because that same equipment is licensed out, all the X1 dvrs have one and they’re not meant for internet use or as connections for other equipment. My Xfinity router is an ARRIS TG1682G, which is in bridge mode with MoCA and Wi-Fi both disabled. I switched ports. Let's set that aside for now. I disconnected my firewall and reconfigured the Xfinity gateway, disabled WiFi and enabled MoCA. ethernet to that other box would fix your problem, right? Archived . Auto Detect:  Most soundtracks are encoded with either Dolby Digital or DTS. Sad when cox tech support only option and solution is to check SAP off, even though I told them from beginning it was off. And the ethernet port is probably disabled because Comcast techs don't want to deal with more complicated wiring.